SHIPPING POLICY — SAVEMORESG

Last updated: 20 October 2026

SaveMoreSG delivers orders within Singapore using Singapore Post (SingPost). Delivery is subject to service availability and the delivery address provided at checkout.

1. Delivery Area

We currently deliver to addresses within Singapore only. We do not offer international shipping.

Customers must provide a complete and accurate Singapore delivery address and contact number at checkout. Delivery availability and applicable shipping options will be shown at checkout.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days exclude Saturdays, Sundays and Singapore public holidays. Processing may take longer if an order requires payment, address or order verification, or if additional information is needed from the customer.

For high-value jewellery orders, additional verification may be required before dispatch. If this affects an order, SaveMoreSG will contact the customer using the details provided at checkout.

Order processing time is separate from delivery transit time.

3. Delivery Service and Estimated Delivery Time

Orders are dispatched using an available SingPost service appropriate for the shipment.

Delivery time depends on the service selected, the destination address and SingPost's delivery operations. Any delivery estimate provided at checkout or in the order confirmation should be used as the applicable estimate for that order.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur due to public holidays, adverse weather, service disruptions, incorrect address details or other circumstances affecting delivery.

4. Shipping Charges

Applicable shipping charges and available delivery options will be displayed at checkout before payment is completed.

Shipping charges may vary according to the order and the delivery service available. Customers should review the displayed shipping fee and delivery option before confirming their purchase.

SaveMoreSG will not advertise free shipping unless the order qualifies for a free-shipping offer that is clearly stated on the website and reflected at checkout.

5. Dispatch and Tracking

Tracking is provided where supported by the selected SingPost service. If tracking is available, the tracking information will be shared when it becomes available after dispatch.

Customers can use the tracking information to check the shipment's progress. If tracking is unavailable or an order appears delayed, customers may contact SaveMoreSG with their order number for assistance.

6. Delivery Address and Failed Delivery

Customers are responsible for providing accurate delivery information. Incomplete or incorrect details may cause delays, failed delivery or additional charges.

Please contact SaveMoreSG promptly if you discover an address error. Address changes cannot be guaranteed after an order has been processed or dispatched.

If a parcel cannot be delivered, the next steps will depend on the applicable SingPost service and its delivery or collection procedures.

7. High-Value Jewellery Orders

Additional order verification may be required before high-value jewellery orders are dispatched.

Tracked or insured delivery will be used only where the selected service supports it and the arrangement has been confirmed for the order. Customers should not assume that every delivery service includes insurance.

Please inspect the parcel and product upon receipt. If the parcel appears damaged, tampered with, incorrect or incomplete, contact SaveMoreSG promptly and retain the packaging and any relevant photographs.

8. Delivery Enquiries

If your order has not arrived within the applicable estimated delivery period, or if you experience a delivery issue, please contact SaveMoreSG through the Contact Us page on our website.

Include your order number and a description of the issue so that we can review the order and assist where reasonably possible.

This policy should be read together with our Refund Policy and Terms of Service.